FAQ

Do you deliver?

Can we bring our pets?

Of Course! All of our rentals are pet friendly. We love bringing our dogs on our camping trips and we are looking forward to hearing how your fur-baby enjoys the trip!

What is your cancellation policy?

We accept cancellations with 100% refund (outside of credit card processing fees) prior to 30 days of your reservation.

75% refunds will be issued if your cancellation is between 15-30 days

50% refunds will be issued if cancellation is between 3-14 days prior to your reservation.

No Refunds are given if cancellations are made within 48 hours of the trip.

What if you don't have a date available?

Please don't hesitate to reach out to us if you don't see your dates available! Our fleet is growing and we are rotating in options all the time. Let us know what you are looking for and we can see what we can do for you!

What is your security deposit policy?

The security deposit is held only for intentional damage to the RV. Minor wear and tear will not result in charges.

As a pet-friendly company, we understand accidents happen. If your pet causes damage to the camper, please inform us immediately. We will only charge you the cost of the repair.

Smoking inside our campers is strictly prohibited. If evidence of smoking is found, you will forfeit your entire security deposit.

When will we get our deposit refunded?

Refunds will be processed within 7 business days after a cancellation request is received and approved, or upon return and inspection of the RV for the security deposit refund.

When do we have to pay for the rental?

A security deposit is required to hold your reservation if booked more than 30 days in advance. This deposit is 100% refundable if the reservation is canceled more than 30 days before the rental start date.

The remaining balance of your rental is due 30 days prior to your reservation start date. If we do not receive your payment within 5 days of sending the final payment link, we reserve the right to release the reservation and you will forfeit your security deposit.

What time can I pick up my camper or request delivery?

Our standard pickup times are scheduled throughout the afternoon on the first day of your rental. Your exact pickup time will be confirmed prior to your rental based on our schedule and any deliveries we have that day.

For self-tow rentals, we may be able to offer an Early Pickup the evening before your rental (between 5:00 PM and 8:00 PM) if the camper is already cleaned, inspected, and available.

Please note:

• Early Pickup is not guaranteed and cannot be reserved in advance.
• Availability is determined during the week of your rental.
• The cost is 50% of one night's rental rate.
• If the camper is rented the night before your trip, an Early Pickup will not be available.

We cannot block off the previous night solely to provide an Early Pickup.

What time do I need to return the camper or check out?

Our standard check-out time is 10:30 AM on the final day of your rental. This is based on the standard check-out time for campgrounds

Our standard return time for self-tow options is 1:00 PM. 

Returning on time allows us to thoroughly clean, inspect, and prepare the camper for our next guests.

If you think you may need additional time, please contact us as soon as possible. We understand that travel plans can change, and we'll do our best to accommodate requests whenever our schedule allows.

Late Return Guidelines

• Return requests are reviewed on a case-by-case basis.
• We generally cannot approve returns or check-outs later than 4:00 PM, as this prevents the camper from being rented that evening.
• If you need to keep the camper beyond 4:00 PM, an additional night's rental will typically be required, subject to availability.

We appreciate your understanding as these policies help us keep our campers clean, inspected, and ready for every guest's adventure.

Are your rental pick-up and return times flexible?

We understand that travel plans can change, and we do our best to accommodate flexible pick-up and return times whenever possible. We recommend maintaining open communication with us regarding your expected arrival and departure times so we can work together to find a schedule that fits your needs.

Please note that while we strive to be flexible, late returns and delayed pick-ups may be subject to a fee of $50 per hour. This policy helps us maintain our rental schedule and ensure campers are ready for the next guest.

The more notice and communication we receive, the more likely we can accommodate timing adjustments without issue. We appreciate your cooperation in helping us provide a great experience for all renters.